Delivery and payment: courier, locker, cash on delivery
Where and how fast we deliver, how you pay and what to check when the parcel arrives.
Delivery methods
| Method | Time | Cost |
|---|
Where we deliver
We deliver within Romania only. At checkout you choose a courier to your door, a parcel locker or pickup from the shop; the time and cost of each are in the table above.
For a parcel locker, the pickup code comes by SMS when the parcel arrives.
We sell only to people over 18. E-cigarettes and vape liquids go only by courier to an address, never to a locker: the courier checks your age on handover (Law 201/2016).
When your order ships
We ship your order within 1 working day of placing it; with bank transfer, within 1 working day of the money arriving. The courier then delivers it in the time shown in the table.
When the parcel leaves, you get the tracking number by e-mail and can follow the parcel on the courier's website.
Saturdays, Sundays and public holidays are not working days: an order placed then ships on the next working day.
What delivery costs
The cost of each delivery method is in the table above. The free-delivery threshold is shown in the cart, and the cart tells you how much is left to reach it.
Prices include VAT. You see the final total, with delivery and any discounts, at checkout before you pay.
How you pay
You choose how to pay at checkout; only the methods available for your order are shown there.
- Cash on delivery: pay the courier on receipt, in cash or by card. Cash on delivery has an upper limit, shown at checkout.
- Bank transfer: after you place the order you receive the account details; we ship once the money reaches the shop's account.
- Online card payment (Visa, Mastercard, Apple Pay, Google Pay): when the shop enables it, it appears at checkout.
Invoice
The invoice comes by e-mail to the address in your order, and we also report it in the national RO e-Factura system, as the law requires.
Keep the invoice; it helps if you want to return a product.
When the parcel arrives
Check the parcel when you receive it, in front of the courier: packaging intact, seals unbroken, the products you ordered. At a parcel locker, check it right after you take it out.
If the packaging is damaged, you can refuse the parcel or note the problem on the courier's delivery form. Then write to us at contact@exemplu.ro with your order number and a photo.
A damaged or wrong product falls under the legal guarantee of conformity, and the shop pays the shipping.