Contact: phone, e-mail and working hours
How to write or call us, when we answer, where to send a complaint and how to withdraw from an order.
How to reach us
You can call us at +40 700 000 000 or write to contact@exemplu.ro. Every page of the shop also has a chat button that lets you message us on a messenger app.
We answer on working days, during the hours below. If your question is about an order, add the order number so we can answer faster.
Working hours
We work Monday to Friday, 9:00–18:00. Messages sent on Saturday or Sunday are answered on Monday. The phone line is open during the same hours.
Company details
The shop is run by SC Exemplu Cânepă SRL, tax ID (CUI) RO00000000, Trade Register No. J00/0000/2026, registered office at Str. Exemplu 1, București. More about us and the authorities that supervise us is on the About us page.
Complaints
Send your complaint by e-mail to contact@exemplu.ro and include the order number. We answer within 30 days at the latest. If the product arrived damaged or not as ordered, follow the steps on the guarantee page.
If we cannot reach an agreement, you can turn to ANPC or use alternative dispute resolution on the ANPC SAL platform (Government Ordinance 38/2015).
Withdrawal from the contract
You can withdraw from an order within 14 days of receiving the goods, without giving a reason, directly online: Withdraw from contract here.